Your privacy is important to us, and we are committed to protecting the personal information you share while using our website and services. This Privacy Policy explains how we collect, use, safeguard, and disclose your information when you visit our website or book our services. By using our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect both personal and non-personal information from you when you interact with our website.
Personal information may include your name, email address, phone number, billing details, and booking-related information that you voluntarily provide while making a reservation, filling out a form, or contacting us.
Non-personal information may include your browser type, device details, IP address, pages visited, and time spent on the website. This data helps us understand user behaviour and improve our services.
How We Use Your Information
The information we collect is used strictly for legitimate business purposes, including:
To process bookings and payments
To respond to enquiries and provide customer support
To send booking confirmations and service-related updates
To improve website functionality and user experience
To personalise content and recommendations
To manage promotions, offers, and announcements (only if you opt in)
We do not sell, trade, or rent your personal information to third parties.
Data Protection and Security
We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted transactions, and restricted access to sensitive information.
While we take every reasonable step to protect your data, no method of online transmission or storage is 100 percent secure. Therefore, we cannot guarantee absolute security, but we remain fully committed to safeguarding your information.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences, understand traffic patterns, and improve website performance.
You may choose to disable cookies through your browser settings. However, doing so may affect some features and functionality of the website.
Third-Party Services
We may use trusted third-party service providers for payment processing, analytics, marketing, and customer communication. These providers only have access to the information necessary to perform their functions and are bound by confidentiality agreements.
We are not responsible for the privacy practices of third-party websites accessed through links on our site. We encourage you to review their privacy policies before sharing any personal data.
Your Privacy Rights
You have the right to access, update, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
If you believe your data has been misused or if you have questions regarding your privacy, you may contact us for prompt assistance.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take immediate steps to remove it from our records.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with immediate effect. Continued use of our website after updates indicates your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, you may contact us through the details provided on our website.